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To ensure you receive notifications from Amazon into your xSellco account you will need to insert your xSellco Email into Amazons notification preferences which can be done very easily as found in the gif below.
First find your Helpdesk email follow these steps. This is unique for each channel so ensure you do not copy the same address for all your stores.
Directions: Settings>Channels>select the Amazon channel>Helpdesk tab>Copy Helpdesk email.
Secondly paste this address into Amazon as follows.
Directions in Amazon Seller Central - Settings>Notification Preferences> Messaging>Edit
After following these directions your Amazon account should no longer need any further configuration with xSellco. If you would like any further assistance place contact our support team here firstname.lastname@example.org