xSellco Helpdesk integrates with Fnac, one of the leading online marketplaces in France; specialising in CDs, DVDs, video games and software.

By connecting your Fnac account, you can receive and respond to customer queries and support questions directly through xSellco Helpdesk. View all your new tickets in the message dashboard. When a ticket is received, simply click on the ticket in the dashboard to respond.


Before integrating Fnac, you’ll need to have the following:

  • An active Fnac Pro Vendor account ~ https://mp.fnac.com/vendre/pro
  • Fnac API details must be requested from FNAC by sending an email to info.mp@fnac.com

Once you have these details, connecting your account with Fnac is easy. Simply follow the steps below and you’ll be up and running in no time.

Step 1

  • Log into your xSellco account.
  • Click the “Settings” button located in the main navigation menu at the top of your screen.

FNAC integation

Step 2

You will now be brought to the settings page.

  • Click “Channels” on the left menu bar
  • And select “Add a Channel’ in the top right corner.
  • Select “Fnac” from the Channel dropdown menu.
  • Click “Next Step” to begin.



Step 3

Once clicked, you’ll be brought to the Fnac integration wizard. Follow the steps and enter your Fnac details.

Section 1 – Enter some channel details:

  • Channel Title – Give your channel a name.
  • Support email – set it to on or off.
  • Location – set your country
  • Currency – select your currency.

fnac onboarding

Section 2 – Now enter your Fnac login details.

Enter your:

  • Partner ID
  • Shop ID
  • API Key – Enter your Fnac API Key. (Fnac API details which must be requested from FNAC by sending an email to info.mp@fnac.com)

fnac onboarding 2

Section 3 – Enter your chosen name and email signature.

Once you’re happy with your details, click ‘Finish” to add this channel.

Fnac wizard 3

Step 4

Once the channel is created, you can configure and edit your details it to your liking. You can also set up your email forwarding so that you can receive your messages from Fnac.

In ‘Settings’, select ‘Channels and click on the Fnac channel details you just added. Here you can make any edits if necessary.


Below this, you have your xSellco Helpdesk channel details. This is where you will find your xSellco Helpdesk email address which allows you to set up email forwarding. Copy your xSellco Helpdesk email and add it into your email client as a forwarding email address.

Next fill in and set details for:

  • Email from name
  • Email signature
  • Auto-translate active
  • SLA response time – Always respond within guidelines
  • Email API enabled addresses.
  • In receiving mode – Select either ‘POP3’ to receive and send emails directly from your email server or ‘Receive emails sent to the channels xSellco Helpdesk Address’. POP3 – xSellco Helpdesk can send and receive emails from any POP3 enabled account. Forwarding – Select ‘Receive emails sent to the channels xSellco Helpdesk Address’ to forward any incoming messages to xSellco Helpdesk from your mail client.
  • Email address
  • Forwarding address – A copy of each incoming email will be forwarded to this email address eg.customerservice@example.com
  • BCC Outgoing emails
  • Sending Mode.

Once all your fields are set, click ‘Save Changes’. Success, you are now setup and your messages will start to arrive in the xSellco Helpdesk dashboard.

Step 5

After you have configured your channel, whenever a new message is received it will be displayed as ticket within the dashboard.

Simply click on the ticket to respond to the customer. If you receive another ticket from the same customer, the tickets will be grouped together so you can keep track of all communication.

Got some questions about the Fnac integration? We’ll be happy to answer any questions you may have. Get in touch with us at support@xsellco.com.

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