Once you have chosen to link Magento to Helpdesk, you will need to create web service REST/SOAP role and user in Magento v1. This guide will walk you through this setup. If you are not sure which version of magento you have you can click here.

Breakdown

 

Create Role

Firstly when you are logged in you will need to create a role. Adding a role in Magento gives xSellco permission to retrieve information.

To do this follow the directions below.

Directions: System>Webservices>SOAP/XML-RPC - Roles


Then you will need to Add New Role.
The fields to fill in are as follows.

 

Role Name [Example: xSellco]
Confirm Admin Password
For Magento to verify this user creation you will need to enter the password of the current admin.

Before we go to save we will just add a role resources to this role. Select role resources as shown below.

Ensure Resource Access is set to “All”.
Hit Save Role.

 

Create User

Then you will need to Add a new User.
To do this follow the directions below.

Directions: System>Webservices>SOAP/XML-RPC - Users


Then you will need to Add a new User
Adding a user in Magento gives xSellco permission to retrieve information.

 

The fields to fill in are as follows.

User Name [Example: xSellco]
First Name [Example: (your first name)xSellco]
Last Name [Example: (your last name)xSellco]
Email [Example: any email not already associated with this account]
This email address must be different from the one that is associated with your original Admin account.
API Key
The API key field is a verification key, or password. This is the access credentials that xSellco web services will use to access your Magento store.
API Key Confirmation
Repeat the API key field to make sure it was entered correctly.
This account is
Active should be set to ensure this user will operate.

Before we go to save we will just add a role to this User. Select User role as shown below.


Hit Save User and you have completed this section.
When you are back in xSellco enter the Username and API Key of the user you just created.

Got some questions about Magento? We’ll be happy to answer any questions you have. Get in touch with us at support@xsellco.com.