When you connect your BigCommerce account to xSellco Helpdesk, you can receive and respond to customer support queries directly from xSellco Helpdesk. View all your new tickets in the xSellco dashboard. When you click on a support ticket, the customer details and order information are all instantly accessible.. You can also open your BigCommerce account from within the ticket.

 

Connecting your account with xSellco Helpdesk is simple. Follow the five steps below and you’ll be up and running in no time.

Step 1:

  • While logged into your xSellco account, click on the ‘Settings’ tab located on the top navigation bar.
  • From the left side menu, select ‘Channels’

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Step 2:

  • Click ‘Add Channels’ – a pop-up box will appear
  • Select BigCommerce as your channel

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Step 3:

  • You will be redirected to your BigCommerce account
  • Log in to your webstore – you will be requested to install xSellco Helpdesk
  • Select ‘Install’
  • When xSellco Helpdesk has been installed, ‘Click here to launch xSellco Helpdesk’

 

BigCommerce-launch-xSellco Helpdesk

A new browser window will open, directing you to your xSellco Helpdesk dashboard.

You have successfully connected your BigCommerce store with xSellco Helpdesk.

 

 

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