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When contacting buyers, you will need to ensure your Helpdesk email is among the approved senders option with Amazon Seller Central.
To access your Helpdesk email follow these steps.
Directions: Settings>Channels>select the Amazon channel>Helpdesk tab>Copy Helpdesk email.
Remember if you have a number of marketplaces under the same Amazon store, you will have a different Helpdesk email address for each one.
Once this is copied we will need to paste it into Amazon Seller Central. Follow these steps and paste this email into “Approved Senders”.
Directions: Seller Central>Messages section>Authorised emails>Approved senders
Your next step is to allow xSellco access to your notification preferences here.
If you would like any further assistance place contact our support team here email@example.com