Within your feedback message you can also use inbuilt snippets to personalise your message. Snippets are brief blocks of text that you can use to pull in information from an order.

To insert a snippets in a message or subject simply type '#' to see a list of your snippets. Typing  out the snippet will make it quicker to find.

 

Snippet

Description

Sample Value

#customer_full_name#

Customer's full name

John Smith

#customer_first_name#

Customer's first name

John

#customer_surname#

Customer's surname

Smith

#customer_user_name#

Customer's marketplace user name

Johns89

#order_id#

Marketplace order id

123-4567890-1234567

#marketplace#

Marketplace name

Amazon

#shipping_address#

Order's shipping address

John Smith
15 - 17 Percy Place
Dublin 4
Ireland

#billing_address#

Order's billing address

John Smith
15 - 17 Percy Place
Dublin 4
Ireland

#shipping_carrier#

The carrier of the shipment

UPS

#shipping_tracking#

Shipment tracking code

1Z88F42857152837588

#ordered_date#

Time the order was placed at

1 July 2015

#dispatched_date#

Time the order was dispatched at

2 July 2015

#estimated_delivery_date#

Date the order is estimated to deliver

6 July 2015

#product_name#

Product name of the first order line item

GoPro HERO

#product_sku#

Product SKU of the first order line item

C9-GPH

#product_id#

Product marketplace id of the first order line item (ASIN

)

B00NIYNUXO

#ordered_quantity#

Ordered quantity of the first order line item

1

#product_price#

Unit price of the first order line item

$129.99

#shipping_price#

Price paid for shipping

$0.00

#total_price#

Total order price

$129.99

#product_link#

Link to the first order line item's product page

http://www.amazon.com/
GoPro-CHDHA-301-HERO/
dp/B00NIYNUXO

#product_review_link#

Link to the first order line item's product review page

http://www.amazon.com/
GoPro-CHDHA-301-HERO/
dp/B00NIYNUXO

#feedback_link#

Seller feedback link

https://www.amazon.com/
gp/feedback/leave-customer-
feedback.html/?order=
123-4567890-1234567&pageSize=1

#order_link#

Link to the customer's order on the marketplace website

https://www.amazon.com/gp/
css/summary/edit.html?
orderID=123-4567890-1234567

#store_link#

Link to the channel's store front page

http://www.amazon.com/
gp/aag/main?marketplaceID=&seller=

#unsubscribe_link#

Link for the customer to unsubscribe from future feedback solicitation emails

https://customer.xsellco.com/
feedback/unsubscribe/NlR7d3T1STk_

Got any questions? Get in touch with our support team at support@xsellco.com